Terms and Conditions of Use

1. Acceptance of terms

By accessing or using iDecide ("the Platform"), operated by CERO K S.A.S, with registered address at Cra 31 # 84-20, Colombia, you accept these Terms. If you use the Platform on behalf of an organization, you represent that you have authority to bind it.

2. Service description

iDecide is a SaaS platform offering (i) deliberation through artificial intelligence agents and (ii) collaborative voting with weighted criteria, to support decision-making processes. iDecide is a support tool: AI-generated recommendations do not constitute professional, legal, financial or medical advice, and the final decision is always the responsibility of the user and their organization.

3. Accounts and organizations

The user is responsible for the accuracy of registration data and the confidentiality of their credentials. Each organization (tenant) controls its users and roles. The organization owner manages invitations, permissions and decision processes.

4. Plans, subscriptions and payments

The Platform is offered under plans (Free, Medium, Full) described on the Plans page. The Free plan is free of charge and requires no payment. Paid plans (Medium and Full) are billed in advance according to the chosen cycle —monthly or annual— through our payment provider. Unless cancelled before the renewal date, the subscription renews automatically for equal periods at the then-current price. Prices are stated in Colombian pesos (COP) and do not include VAT, which is added and itemized at the time of payment. In accordance with the right of withdrawal under Colombia's Consumer Statute, you may request a refund within five (5) business days of purchase; after that period, payments are non-refundable for periods already started, but you may cancel at any time and keep access until the end of the paid period. Usage limits (users, engines, AI tokens) depend on the contracted plan.

5. Acceptable use

The user agrees not to: use the Platform for unlawful purposes; introduce content that infringes third-party rights; attempt to breach security or the isolation between organizations; reverse-engineer; or abusively overload the system.

6. User and AI content

The user retains ownership of the data they input (problems, alternatives, criteria, votes). They grant iDecide a limited license to process such data in order to provide the service. The user is responsible for the use they make of the analyses and recommendations generated by the AI, which may contain errors or inaccuracies.

7. Intellectual property

The Platform, its software, brand and design are owned by CERO K S.A.S and are protected by law. These Terms do not grant the user any rights over iDecide's intellectual property.

8. Availability and service changes

iDecide may modify, suspend or discontinue features. We will endeavor to notify material changes. The service is provided "as is" and "as available".

9. Limitation of liability

The Service, including AI-assisted analyses, deliberations and voting results, is provided "as is" and "as available", without warranties of any kind, express or implied. CERO K S.A.S does not warrant that the results are accurate, complete or fit for a particular purpose.

The results generated by the Service are merely informational and decision-support in nature, and do not constitute legal, financial, medical or professional advice of any kind. Any decisions the User makes based on such results, and their consequences, are the User's sole responsibility.

To the maximum extent permitted by applicable law, CERO K S.A.S shall not be liable for indirect, incidental, special or consequential damages, nor for loss of profits, data, goodwill or business opportunities.

CERO K S.A.S's total and aggregate liability to the User for any claim arising from the use of the Service shall not exceed the amount actually paid by the User during the six (6) months preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability arising from willful misconduct or gross negligence.

10. Cancellation and suspension of the Service

1. Cancellation by the User. The Tenant Owner may cancel a paid-plan subscription at any time from the billing panel. Cancellation takes effect at the end of the current billing period already paid; until that date, the Tenant keeps the contracted capacity level. Unless applicable law provides otherwise, amounts already paid are non-refundable for the current period.

2. Effect of cancellation. At the end of the period, and unless the account is expressly deleted, the Tenant is automatically moved to the free plan (Free), keeping access to features within that plan's capacity limits. Data exceeding the Free plan limits (for example, history, active decisions or deliberations above quota) may become inaccessible or be deleted in accordance with the applicable retention policy.

3. Account deletion. The Owner may request the permanent deletion of the Tenant. This action is irreversible and entails the removal of associated data, subject to the retention periods and obligations required by applicable law.

4. Suspension by CERO K S.A.S. CERO K S.A.S may fully or partially suspend access to the Service, with prior notice where reasonably possible, in the following cases: (a) non-payment or a rejected subscription charge; (b) breach of these terms or of the acceptable-use policy; (c) use that compromises the security, integrity or availability of the Service or of other Tenants; (d) a legal requirement or request from a competent authority; or (e) reasonable suspicion of fraudulent or unlawful activity.

5. Suspension for non-payment. In the event of non-payment, CERO K S.A.S may retry the charge and, after a grace period of fourteen (14) days without regularization, suspend access to paid features or downgrade the Tenant to the free plan. Data will be retained for thirty (30) days to allow regularization, after which it may be deleted.

6. Reactivation. A suspended Tenant may be reactivated by resolving the cause of suspension (for example, updating the payment method) within the retention period indicated. Once that period has elapsed, reactivation may not allow the recovery of data already deleted.

7. Continuity of data isolation. The suspension or cancellation of a Tenant does not affect the isolation or integrity of other Tenants' data.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Colombia. The Platform operates internationally, with a primary presence in Latin America; nonetheless, any dispute arising from these Terms shall be governed by Colombian law and submitted to the competent courts of Colombia, without prejudice to the mandatory consumer-protection rules applicable in the user's country of residence.

12. Contact

For questions about these Terms, write to info@idecidehub.com.